Privacy Policy – How gbajie Handles Your Personal Data

01 Introduction

gbajie ("we", "us", "our") is committed to protecting the privacy of everyone who uses our platform. This Privacy Policy applies to all personal information collected through the gbajie website, mobile application, and any related services. It explains how we handle your data from the moment you register an account through to the time you close it.

When you create a gbajie account, make a deposit, place a bet, or contact our support team, you are sharing personal information with us. We take that responsibility seriously. This policy is designed to be transparent about what we do with that information so you can make informed decisions about using gbajie.

By registering on gbajie and using our services, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data, please do not use gbajie. If you have questions at any point, you can reach us at [email protected].

02 Data We Collect

gbajie collects personal information in several ways — directly from you when you register or contact us, automatically when you use the platform, and from third-party payment providers when you make a deposit or withdrawal. Here is a breakdown of the categories of data we collect:

gbajie does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes and with your explicit consent.

03 How We Use Your Data

gbajie uses the personal information we collect for the following purposes:

• Account Management: To create and maintain your gbajie account, verify your identity, and manage your login credentials securely.
• Service Delivery: To process your bets, settle winnings, handle deposits and withdrawals via bKash, Nagad, and Rocket, and provide access to all gbajie platform features.
• Verification and Compliance: To verify your age and identity as required by our operating obligations, and to comply with anti-money laundering requirements.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance when you contact the gbajie support team.
• Responsible Gaming: To monitor your activity for signs of problem gambling and to enforce any responsible gaming tools you have activated, such as deposit limits or self-exclusion.
• Security and Fraud Prevention: To detect and prevent fraudulent activity, unauthorised account access, and abuse of gbajie's bonus and promotion system.
• Platform Improvement: To analyse how players use gbajie so we can improve the platform, fix bugs, and develop new features that better serve Bangladesh players.
• Marketing Communications: To send you information about gbajie promotions, bonuses, and new features — but only if you have opted in to receive such communications. You can opt out at any time.

gbajie will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or notifying you of the new purpose.

04 Legal Basis for Processing

gbajie processes your personal data on the following legal grounds, depending on the specific purpose:

• Contract Performance: Processing your data is necessary to provide the gbajie service you have signed up for — including account management, betting, and payments.
• Legal Obligation: Some processing is required to comply with applicable laws, including age verification, identity checks, and anti-money laundering obligations.
• Legitimate Interests: gbajie has a legitimate interest in preventing fraud, maintaining platform security, and improving our services — provided these interests do not override your privacy rights.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so only with your explicit consent. You can withdraw consent at any time.

05 Data Sharing

gbajie does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We only share your data in the following limited circumstances:

• Payment Processors: We share necessary financial data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers handle your data under their own privacy policies and are bound by strict data security standards.
• Identity Verification Providers: To comply with age and identity verification requirements, gbajie may share your identity documents with licensed verification service providers.
• Technology Partners: gbajie works with trusted technology providers for platform hosting, security monitoring, and analytics. These partners access only the data necessary to perform their specific function and are contractually prohibited from using it for any other purpose.
• Legal and Regulatory Authorities: gbajie may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required by law or where we believe disclosure is necessary to protect the rights, property, or safety of gbajie, our players, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of gbajie's business assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be protected.

06 Data Retention

gbajie retains your personal data for as long as your account is active and for a reasonable period after account closure. The specific retention periods depend on the type of data and the purpose for which it was collected:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five years after account closure, as required by anti-money laundering regulations.
• Transaction Records: Deposit, withdrawal, and betting records are retained for a minimum of five years to comply with financial record-keeping requirements.
• Support Communications: Records of your interactions with gbajie's support team are retained for three years after the last interaction.
• Technical and Usage Data: Log files and usage analytics are typically retained for 12 months and then anonymised or deleted.
• Marketing Preferences: Records of your marketing consent or opt-out are retained for as long as necessary to honour your preferences.

When data is no longer required for the purposes for which it was collected and there is no legal obligation to retain it, gbajie will securely delete or anonymise it.

07 Data Security

gbajie takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the gbajie platform.
• Encryption of sensitive data at rest, including identity documents and financial records.
• Access controls that restrict which gbajie staff can access personal data, based on their role and the minimum necessary principle.
• Regular security audits and penetration testing of the gbajie platform.
• Two-factor authentication options for player accounts to prevent unauthorised login.
• Monitoring systems that detect and alert on suspicious account activity in real time.

While gbajie takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect that your gbajie account has been compromised, please contact us immediately at [email protected] and change your password without delay.

08 Cookies and Tracking

gbajie uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. A cookie is a small text file stored on your device when you visit a website. Here is how gbajie uses cookies:

• Essential Cookies: Required for the gbajie platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. You cannot opt out of essential cookies without stopping use of the platform.
• Functional Cookies: Remember your preferences such as language settings, display options, and previously viewed games so you don't have to set them every time you visit gbajie.
• Analytics Cookies: Help gbajie understand how players use the platform — which pages are visited most, where players drop off, and how features are used. This data is aggregated and anonymised. We use this to improve gbajie for all players.
• Marketing Cookies: Used only with your consent to track whether you arrived at gbajie via a specific promotion or referral link. gbajie does not use third-party advertising cookies.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking essential cookies will affect your ability to use gbajie normally. For more information on managing cookies, refer to your browser's help documentation.

09 Your Privacy Rights

As a gbajie player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your account details and a description of your request. gbajie will respond within 30 days.

• Right of Access: You can request a copy of all personal data gbajie holds about you. We will provide this in a clear, readable format.
• Right to Rectification: If any of your personal data held by gbajie is inaccurate or incomplete, you have the right to request that we correct it.
• Right to Erasure: You can request that gbajie delete your personal data. Note that we may be unable to delete certain data where we have a legal obligation to retain it, such as transaction records required for anti-money laundering compliance.
• Right to Restrict Processing: You can ask gbajie to stop processing your data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: You can request that gbajie provide your personal data in a structured, machine-readable format so you can transfer it to another service provider.
• Right to Object: You can object to gbajie processing your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests, though gbajie may be able to demonstrate compelling grounds to continue.
• Right to Withdraw Consent: Where processing is based on your consent — such as marketing emails — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

10 Children's Privacy

gbajie is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on gbajie or provided us with personal information, please contact us immediately at [email protected]. We will investigate and, if confirmed, delete the account and all associated data without delay.

gbajie uses age verification checks during the registration process to prevent minors from accessing the platform. If age verification cannot be completed satisfactorily, the account will not be activated.

11 Third-Party Links

The gbajie platform may contain links to third-party websites or services — for example, payment provider portals. gbajie is not responsible for the privacy practices of these third parties. We encourage you to read the privacy policy of any third-party site you visit. This Privacy Policy applies only to data collected directly by gbajie.

12 Updates to This Policy

gbajie may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or an in-platform notification. The updated policy will be published on this page with a revised effective date.

We encourage you to review this Privacy Policy periodically. Your continued use of gbajie after any update constitutes acceptance of the revised policy. If you do not agree with the updated policy, please stop using gbajie and contact us to close your account.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how gbajie handles your personal data, please get in touch with our team. We aim to respond to all privacy-related enquiries within 30 days.

• Email: [email protected]
• Live Chat: Available 24/7 through the gbajie platform
• FAQ: Visit our FAQ page for answers to common questions

For information about the rules governing your use of gbajie, please read our Terms and Conditions. For information about responsible gaming tools available on gbajie, visit our Responsible Gaming page.